Transitioning to Direct Energy LP FAQS for Texas
Transitioning to Direct Energy LP FAQs
Why am I being transferred to Direct Energy LP?
Direct Energy Business and Direct Energy LP are two separate legal entities under the same parent company. The Direct Energy brand is being consolidated under the Direct Energy LP entity. To ensure our valued customers, like...
What is the difference between Direct Energy Business and Direct Energy LP?
Direct Energy Business and Direct Energy LP are two separate legal entities under the same parent company. They both supply electricity and natural gas across the United States. Direct Energy Business serves commercial (including...
Do I need to do anything on my end for my account to transfer to Direct Energy LP?
The account transition will be seamless, and no action is required on your part.
When is the transfer of my account occurring?
Direct Energy Business will begin transferring customers to Direct Energy LP in April 2022. Expect your service to be completely transferred in April 2022.
Do I need to enroll or switch from Direct Energy Business or will it be automatic?
No. The account transition will be automatic.
Will I experience any interruption in my electricity service with the account transition?
No. The account transition to Direct Energy LP will not cause any service interruptions.
When will my service begin with Direct Energy LP, and when can I expect my first bill?
Direct Energy Business accounts will transfer to Direct Energy LP in April 2022. You will receive a letter in the mail notifying you that your service has started with Direct Energy LP. You will receive your first bill by mail...
What will happen to my current pricing plan with Direct Energy Business?
It will stay the same. Direct Energy LP will maintain all current pricing plans from Direct Energy Business.
Will my current plan change once my account is transferred?
No. Your current plan, including your plan expiration date, will remain intact. However, you will have a new account number with Direct Energy LP. Your electricity service will be under the same plan term length and rate that...
I am enrolled in electronic bill payment through my bank. Do I need to notify them?
Yes. You will need to update the payment information on record with your bank using your account information from your first Direct Energy LP bill. Note: You will need to use your current payment information to pay the last bill...
When can I set up my Direct Energy LP online account management tool?
You will be pre-registered for the new online account manager application. Once your account has been converted, you will be provided with your account login to access your new online account manager. Protecting your data is...
How do I contact Direct Energy LP, my new electricity provider?
You may call us at 1-833-480-7834 from 7:00am – 7:00pm CST, Monday through Friday.
How do I make my final payment to Direct Energy Business?
There is no need to do anything differently. Your last invoice, along with any payments for your remaining balance on your Direct Energy Business account, can be made in the same manner you have used to pay your previous invoices....
What happens to the credit balance I had with Direct Energy Business?
Direct Energy Business will refund your credit balance to you once your account is transferred to Direct Energy LP and your Direct Energy Business account has been closed.
What will happen to my Direct Energy Business online bill pay account?
Direct Energy Business online bill pay accounts will remain open for a period of time to allow you to pay your final bill and access any previous billing history. Please contact Direct Energy Business for any additional quest...
I received a letter notifying me that my account will transition to Direct Energy LP, but I have already switched to another electricity provider. What will happen to my service?
If you have changed electricity providers, your account will remain active with that provider and your service will not be impacted by this transition.?
I promised to make a past-due payment before a certain date in order not to be disconnected. Is that still in order?
Yes. To avoid disconnect prior to the transfer from Direct Energy Business, you must maintain any previous payment arrangements made with Direct Energy Business. Payment must be made to Direct Energy Business to restore power...
Will my deferred payment plan that I accepted with Direct Energy Business transition to Direct Energy LP?
No. The amount on the deferred payment plan will NOT transfer to Direct Energy LP, and your remaining balance will become due on your final Direct Energy Business invoice. If you would like to continue utilizing a deferred payment...
I currently receive my bills from Direct Energy Business via email. Will that continue?
Yes. Direct Energy Business will transfer your preferred billing method (eBill notification and/or paper billing) with your account information to Direct Energy LP. Once you receive your account number from Direct Energy LP and...
What will happen to the deposit I paid when I enrolled with Direct Energy Business?
For your convenience, Direct Energy Business will transition your deposit, including accrued interest, to Direct Energy LP. This means you will NOT have to pay an additional deposit due to the switch. Your deposit will continue...
I received a renewal notice from Direct Energy Business. What do I do?
If it is before your transition date of April 2022, please contact Direct Energy Business customer service at 1-888-925-9115 and you will be able to renew your contract. Your new plan will transfer with your account to Direct...
I have a plan with 100% green energy with Direct Energy Business. Will that change?
Direct Energy LP will honor your current renewable energy options or renewable plan with Direct Energy Business. You will not have electricity from a specific generation facility delivered directly to your service address, but...
Does Direct Energy LP have a referral program?
Yes, Direct Energy LP offers customers and their referred friends and/or family bill credits for enrolling in a Direct Energy LP term plan. The bill credit is applied within two billing cycles after the referred customer's account...
What payment options are available through Direct Energy LP?
You may pay your bill by a variety of methods, including credit/debit card, check or bank draft, via your Direct Energy LP online account management tool, through the Direct Energy LP automated phone system or by speaking with...
What happens to automatic payments (Autopay) that I've set up?
Your existing automatic payments (Autopay) service with Direct Energy Business will automatically transfer. Direct Energy Business will deduct your last payment via the credit/debit card or bank draft you have on file for Autopay....
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