Small Business FAQs for Texas

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• Transitioning to Direct Energy LP

  • Why am I being transferred to Direct Energy LP?

    Direct Energy Business and Direct Energy LP are two separate legal entities under the same parent company. The Direct Energy brand is being consolidated under the Direct Energy LP entity. To ensure our valued customers, like...

  • What is the difference between Direct Energy Business and Direct Energy LP?

    Direct Energy Business and Direct Energy LP are two separate legal entities under the same parent company. They both supply electricity and natural gas across the United States. Direct Energy Business serves commercial (including...

  • Do I need to do anything on my end for my account to transfer to Direct Energy LP?

    The account transition will be seamless, and no action is required on your part.

  • When is the transfer of my account occurring?

    Direct Energy Business will begin transferring customers to Direct Energy LP in April 2022. Expect your service to be completely transferred in April 2022.

  • Do I need to enroll or switch from Direct Energy Business or will it be automatic?

    No. The account transition will be automatic.

• General Information

  • How can I apply for a load designation?

    Notice – Certain customers may be eligible to apply for the following designations based on the nature of the business: Critical Load Public Safety Customer: A non-residential customer for whom electric service is considered...

  • What types of customers do you do business with?

    We provide energy supply to small businesses of all types, including government entities, schools, commercial real estate, healthcare, manufacturers, retail, and food and beverage.

  • Are there penalties for switching to Direct Energy?

    The Public Utility Commission (or other governing body for utilities) in your state or province, and your local utility/local distribution company, support the opportunity for businesses to choose their energy supplier–and...

  • Will I need to change my existing equipment to become a Direct Energy business customer?

    No. There is no need for any physical modifications to your facility or meter to receive electricity/natural gas supply from us. Delivery of your electricity/natural gas will continue through the same transmission and distribution...

  • Will I lose service if I switch to Direct Energy?

    You should not lose service if you switch to service with us from your utility or another supplier. Direct Energy Business works closely with your local utility or supplier to coordinate the date you begin service with us and...