Renewals and Transfers FAQs for Texas

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• Renew Your Contract

  • How do I switch plans with Direct Energy?

    If you are on a variable-rate no-contract plan, you can switch to a fixed-rate plan with Direct Energy online quite easily: Log into your Online Account Manger with your User Name and Password Hover over the "Account Management"...

  • Can I renew with the same rate I have now?

    Unfortunately, as rates are subject to change according to energy market demand, you are most likely not able to renew your plan with the same rate you have been paying. You are able to renew at the current rates we have posted...

  • Can I change to another plan when it's time to renew?

    You are welcome to renew with any plan that you see available when you log into your Online Account Manager with your User Name and Password. This means that, even if you are currently on a 24-month plan, when that plan expires,...

  • When does my new rate go into effect after I renew my plan?

    After a renewal takes place, the new selected rate will go into effect in 1-2 billing cycles and is dependent upon when your meter is read.

  • How do I know when it's time to renew my plan?

    Direct Energy contacts customers on a fixed-rate contract plan with plan renewal information via email, phone call, and traditional paper mail beginning 60 days in advance of your estimated contract expiration date. In general,...

• Transfer Your Service

  • How do I transfer my Direct Energy service to a new address?

    You can transfer your existing Direct Energy service online quite easily. First, log into your Online Account Manager with your Username and Password. Once you've logged in, the "Transfer Service" link should be on the top navigation...

  • Why am I being asked to choose a new plan when I transfer my service?

    You are asked to choose a new plan when you transfer your service because plan contracts do not transfer between locations. A contract is limited to service to a customer at a location specified in the contract. Therefore, if...

  • Will I be charged an Early Termination Fee if I transfer my service to a new address before my current contract expires?

    If you're on a fixed-rate plan and moving to a new service address, you are no longer subject to the contract term at your previous service address and won't be charged the Early Termination Fee on your Final Bill at your previous...

  • Can I have service start or end on the same day I transfer my service?

    In general, it takes 3 business days to complete a standard order for service. When you transfer your service, you can request service to begin on the same day. This is called a Same Day Turn-On and there is an additional fee...

  • Does Direct Energy charge a fee to transfer my service?

    Direct Energy will not charge you a fee to transfer your service. However, you may be assessed a one-time new connection fee by your local utility company, also known as the Transmission and Distribution Service Provider (TDSP)...