How do I transfer my Direct Energy service to a new address?
You can transfer your existing Direct Energy service online quite easily. First, log into your Online Account Manager with your Username and Password. Once you've logged in, the "Transfer Service" link should be on the top navigation menu. When you click that link, you'll be asked to provide the following information:
- What date would you like to stop service at your old address?
- What date would you like to start service at your new address?
- What is your new address?
When you click the button to confirm your transfer information, you'll be presented with a range of plan options and the current rates for those plans in your new service area.
If you're not able to process your transfer online, don't see the "Transfer Service" link or can't find a plan option to suit you, please call Customer Service at 1-855-461-1926. Our customer care team will be happy to help with your transfer.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
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