If you had 2 payments get declined for Non-Sufficient Funds (NSF) or any other reason in the last 12 months, you will not be able to make a payment using your bank account (ACH) or schedule your payment using your bank account (ACH). However, after 12 months after the first Non-Sufficient Funds (NSF) or declined payment was recorded, you will be then have the ability to set-up or make a payment using your bank account (ACH).
Please visit Contact Us and select your state of residence to view the contact information for your area.
Contact UsPay your bill the way you want: online, in person, by phone, or through the mail. You can even pay though your Amazon Echo Dot with the Direct Energy Skill. Or, sign up for Auto Pay and never miss a payment again.
Pay Your BillOur home protection products cover all the appliances and home systems you count on every day, plus a network of expert technicians who will be there when you need them.
Learn MoreThe Direct Energy Learning Center is your trusted source for a wide range of home-related topics such as energy efficiency, energy safety tips, weather preparedness, and more
Learn MoreFrom energy efficiency tips, recipes, and décor, to home maintenance or weather preparation, Direct Energy has content to enrich your everyday life.
Read More