Paying Your Bill with Direct Energy FAQS for Texas
Paying Your Bill with Direct Energy FAQs
How do I view payments I have already scheduled?
view your scheduled payments in your Online Account Manager, please follow these instructions: Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu. Click Scheduled Payments. Your scheduled...
Is there a way to update or add a new payment method?
To add a credit card/debit card to your account, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments tab and click Payment...
How do I delete a credit card/debit card or bank account from my account?
To delete a credit card/debit card or bank account from your account, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments...
Why can't I setup or pay with my bank account (ACH)?
If you had 2 payments get declined for Non-Sufficient Funds (NSF) or any other reason in the last 12 months, you will not be able to make a payment using your bank account (ACH) or schedule your payment using your bank account...
What forms of payment types are accepted?
For credit cards, we accept all major credit cards including Visa, MasterCard, Discover, and American Express. We accept Pulse, Star, NYCE, and ACCEL debit cards. You can also make a payment using your bank account (ACH).
How do I sign up for Auto Pay?
To sign up for Auto Pay with Direct Energy, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Note: If you are a first-time user of Online Account Manager, please...
How do I add a new credit card/debit card for my Auto Pay?
To add a credit card/debit card for your Auto Pay, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments tab and click Payment...
How do I edit my bank account (ACH) information in Direct Energy Auto Pay?
To add a bank account (ACH) to Auto Pay, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments tab and select Payment Methods....
Why can't I make a donation to the Neighbor to Neighbor program?
Donations for the Neighbor to Neighbor program can only be done in Texas. Non-Texas residents do not have the ability to make donations to the program at this time.
Can I edit payments I have already scheduled?
Certainly! To edit the payments you already have scheduled, please follow these instructions: Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu. Click Scheduled Payments. To edit a scheduled...
How do I add a new bank account (ACH) for my Auto Pay?
To add a bank account (ACH) to use for your Automatic draft, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments tab and select...
How do I update the credit card or debit card currently enrolled in Auto Pay?
To update your credit card or debit card enrolled in Auto Pay, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments tab and Select...
How do I change an expired credit card or debit card on file?
To change your expired credit card or debit card, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments tab and click Payment...
How do I change an expired credit card or debit card being used for Auto Pay?
To change your expired credit card or debit card in Auto Pay, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments tab and click...
How do I pay my bill online?
To pay your bill online with Direct Energy, please follow these instructions: Log into your Direct Energy Online Account Manager (www.directenergy.com/account). Note: If you are a first-time user of Online Account Manager,...
Where can I find more information on all the payment options available to me?
We've created a specific page on the Direct Energy website that gives you all the payment options you have. Head over to https://www.directenergy.com/texas/pay-bill to learn more on how Direct Energy makes it easy to pay your...
Do I incur any penalties for paying late on my electricity bill?
A 5% late charge is added to any overdue amounts if you do not pay your bill by the due date. If you find that you need assistance paying your bill, we'll be more than happy to help.
How long does it take before my payment is posted to my Online Account Manager?
Your payment may take up to 2 hours to be posted to your account and accurately displayed within your Online Account Manager.
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