Refer-A-Friend FAQS for Texas
Refer-A-Friend FAQs
What happens to my bill credits if I cancel my Direct Energy service?
You must remain a Direct Energy customer to receive bill credits earned through the Refer-a-Friend program. If you cancel your service with Direct Energy and/or switch to another Retail Energy Provider, bill credits will be applied...
How many bill credits can I receive?
There are no limits. For every eligible referral that is successful, you get a $50 bill credit. It's that simple. All you need is your unique Refer-a-Friend ID which can be found on your Direct Energy statement or within your...
How do I find my referral code?
Visit www.directenergy.com/refer-a-friend or log into your online account.
How does someone qualify for Refer-A-Friend?
Qualified Referral must satisfy all Direct Energy enrollment requirements and remain a Direct Energy customer on a term plan for at least 10 consecutive days.
Do I have to have the referral number at the time of enrollment for the referrer to receive his/her incentive?
No, you can call customer care at 1-888-305-3828 with your referrer's number within 24 hours after you complete your enrollment.
How long will it take to receive my reward?
If you referred a friend to Direct Energy: You will receive your $50 bill credit on the next bill after the person you referred has successfully enrolled with Direct Energy on a term plan and remained a customer for 10 days,...
What is Refer-A-Friend?
Refer-A-Friend is Direct Energy's customer referral program. Turn your friends on to Direct Energy and you'll earn a $50 reward for each customer you refer. And unlike the other programs, there's no limit to the number of friends...
What happens if the person I referred doesn't include my Referral ID when enrolling?
Your friend can call Direct Energy and provide your referral code up to 24 hours after enrolling.
Feeling a little social?
Please visit our social network pages.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
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