Mobile Wallet FAQS for Texas
Mobile Wallet FAQs
How do I use the Direct Energy Mobile Wallet features?
On an Apple device: Open your wallet app Click your Direct Energy bill Click the button at the bottom right of your card to open a list of options On an Android: Open your Google Pay app Click "Passes" at the...
What notifications will I receive from Direct Energy Mobile Wallet?
We will remind you about your payment due date, let you know when we've received your payment and tell you that your new bill has arrived. You can manage your notifications to choose how and when you want to be notified. Will...
Can I opt-out of notifications from Mobile Wallet?
Yes. On Apple Wallet, you can flip the Automatic Updates switch on the action screen or tap Remove Pass to stop notifications. On Google Pay, you can access the settings within the app to turn off notifications from us or you...
What is Direct Energy Mobile Wallet?
The Direct Energy Mobile Wallet allows you to place your Direct Energy bill in your phone's mobile wallet app for easy access and quick payment right from your smartphone. Set it up once and it will automatically update as you...
Do I have to add the Direct Energy Mobile Wallet to my wallet app every billing cycle?
No, enroll once and we'll automatically update your Wallet as you pay or receive a new bill from us.
Is the Direct Energy Mobile Wallet secure? How?
Yes, Apple and Google have built secure mechanisms for us (and only us) to update the card in your wallet. Further, the security built into your smartphone and the wallet applications ensure that your information remains yours...
I got a new phone, what should I expect?
If you transitioned your iCloud account to a new Apple device or your Google account to a new Android device, your wallet app will automatically be populated with the Direct Energy billing card you saved previously. Otherwise,...
Do I have to turn off paper invoicing to participate?
When you enroll with Direct Energy Mobile Wallet, you will automatically be enrolled onto paperless billing. You can also view a copy of your bill through the links in your Wallet. If you decide you want to receive paper invoices,...
I made a payment and my Wallet card didn't update.
The card in your mobile wallet may take 24-48 hours to reflect your updated payment. Your card will update whether you made a payment within the Mobile Wallet or through another channel.
Will this service automatically pay my bill from my card saved in Apple Pay/Google Pay?
No, Apple and Google do not currently support in-wallet bill payments. However, you can set up Auto Pay on your Direct Energy account through your Mobile Wallet.
Can I sign up for AutoPay with Direct Energy Mobile Wallet?
Yes! Just click into your Mobile Wallet card and scroll down to "Manage/Setup Auto Pay." We will send you a 3-day reminder before withdrawing your payment.
What are the different colors on my iPhone's Mobile Wallet card?
When your Mobile Wallet card is green, it means you have a $0 balance. If the card is red, your bill is past due. If the card is black, it means your next monthly bill is ready.
How do I remove the Direct Energy Mobile Wallet from my phone?
On Apple Wallet, tap the button at the bottom right of your Wallet card to open the quick links screen, then click "Remove Pass." On Google Pay, tap the menu button in the upper righthand corner and select "Remove."
Can I pay my bill using the credit card saved in Apple Pay/Google Pay?
No, Apple and Google do not currently support in-wallet bill payments. However, you can save payment methods to your Direct Energy account for easy payment from your Mobile Wallet.
How is the Mobile Wallet different from my Direct Energy app?
Depending on your device, the Direct Energy Mobile Wallet operates through your existing mobile wallet app - Google Pay or Apple Wallet. The Direct Energy Mobile Wallet gives you quick access to your bill and billing preferences....
Where on my phone do I access my Direct Energy Mobile Wallet?
There are a couple of ways you can access your Direct Energy Mobile Wallet: Click your phone's wallet or payment app. Your Direct Energy bill will appear with your other saved bills and payment methods. Access your Mobile...
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