Billing FAQs for Ohio

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• Billing Information

  • What is a kilowatt-hour or kWh?

    A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured...

  • What do I do if I notice an error on my bill?

    If you have any questions about your electricity or natural gas charges on the bill you receive from your local utility in Ohio, please contact our Customer Care Team at 1-888-548-7540. If you have questions about your total bill,...

  • Who do I contact to change my payment due date?

    You should contact your local utility company in Ohio to request a change to your payment due date. Electricity Utility AEP Columbus Southern - 1-800-672-2231 AEP Ohio - 1-800-672-2231 AES Ohio - 1-877-468-8243 ...