Billing FAQs for Nj

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• Billing Information

  • What is a kilowatt-hour or kWh?

    A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured...

  • What do I do if I notice an error on my bill?

    If you have any questions about your electricity or natural gas charges on the bill you receive from your local utility in New Jersey, please contact our Customer Care Team at 1-888-548-7540. If you have questions about your total...

  • Who do I contact to change my payment due date?

    You should contact your local utility company in New Jersey to request a change to your payment due date. Electricity Utility PSE&G - 1-800-436-7734 Atlantic City Electric - 1-800-833-7476 Jersey Central Power & Light -...

• Gateway Billing

  • Why did I receive this letter and check?

    We recently discovered a billing error on our part which resulted in you being charged a higher rate for your electricity and/or gas supply service. Upon our recent discovery of this issue, we have taken proactive steps to fully...

  • I am a Gateway or Direct Energy customer, but I did not receive a check. Why not?

    This error affected 3,615 out of over 70,000 Gateway accounts in New Jersey. Only those customers who were affected by the error received a refund check for the applicable amount related to their specific account. If you would...

  • I do not understand or agree with the explanation of the refund. Who should I contact?

    We are happy to further discuss and explain your specific refund if you have any questions. Please call our Customer Care Team toll-free at 1-800-805-8586, Monday - Friday, 8 a.m. - 5 p.m., ET. Additional contact information...

  • Is this error going to continue?

    No, it will not. This was a one-time billing error which has now been identified and fixed.

  • Did I make a mistake or error?

    No, you did not. Upon discovery of this issue, we immediately identified the subset of both former and current customers who were impacted and have issued refunds for each affected customer.