General Questions FAQS for Ma
General Questions FAQs
What is the role of my local utility company?
Your local utility company delivers the electricity that flows into your home. The utility company is responsible for the lines, poles, pipes, meters, power outages, repairs, and other issues with how energy gets to your home....
What is the difference between Direct Energy and my local utility company?
Direct Energy and your utility work together to provide services for your specific area. Direct Energy is a retail, or competitive, electric and natural gas provider. If you live in a deregulated area, you are able to shop for...
If I switch electricity or natural gas suppliers, will my reliability be affected?
By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter...
Feeling a little social?
Please visit our social network pages.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
Direct Energy
-
Electricity
Energy Plans For Your Business
Whether you operate a small business or large commercial enterprise, we have solutions for you.
Business Rates -
Natural Gas
Energy Plans For Your Business
Whether you operate a small business or large commercial enterprise, we have solutions for you.
Business Rates -
Home Protection
Don't Face Household Breakdowns Alone
Our home protection products cover all the appliances and home systems you count on every day, plus a network of expert technicians who will be there when you need them.
Learn More
- Learn
- Sign Up
- Call Us: 1-855-461-1926
-
Log In
Forgot Username? Forgot Password? First Time User? Create an Account Business account? Sign in to MyAccount
